Shipping policy
1. Order Processing
At Luxe Xpress, all orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed and shipped, you will receive a confirmation email or message with your tracking details (if available).
2. Shipping Times
We aim to deliver your Luxe Xpress order as quickly as possible:
- South Africa (Local Delivery): 3–7 business days
- International Shipping: 7–21 business days (depending on destination)
Please note that delivery times are estimates and may vary due to courier delays, high order volumes, or customs processing.
3. Shipping Costs
Shipping fees are calculated at checkout based on your location and order size.
From time to time, Luxe Xpress may offer special promotions such as free or discounted shipping.
4. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (if applicable), so you can follow your delivery every step of the way.
5. Incorrect Shipping Information
Please ensure that all shipping details are correct before completing your order.
Luxe Xpress is not responsible for delays or lost packages caused by incorrect or incomplete addresses provided by the customer.
6. Delays
While we aim for fast and reliable delivery, delays may occur due to:
- Courier service issues
- Weather conditions
- Customs clearance (international orders)
- Peak shopping periods or holidays
We appreciate your patience in such cases.
7. Lost or Stolen Packages
Once an order is marked as delivered by the courier, Luxe Xpress is not responsible for lost or stolen packages. Please contact the courier service directly for assistance.
8. Contact Us
If you have any questions about your order or shipping, feel free to contact us:
Email:luxexpress04@gmail.com
Phone: 0706381906