Refund policy
Return & Refund Policy
Returns
We want you to be happy with your purchase. If you are not satisfied, you may return your item within 7–14 days of receiving for a refund or exchange.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Items must have all original tags attached
- Items must be returned in the original packaging
- Proof of purchase (receipt or order confirmation) is required
Non-Returnable Items
We do not accept returns on:
- Sale or discounted items
- Underwear or swimwear
- Custom or personalized items
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days
- Refunds will be issued to your original payment method
Exchanges
We only replace items if they are:
- Defective
- Damaged
- Wrong item received
If you need an exchange, contact us immediately.
Shipping Costs
- Customers are responsible for return shipping costs (unless the item is faulty or incorrect)
- Original shipping fees are non-refundable
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your bank or payment provider
- If still unresolved, contact us
Contact Us
If you have any questions about returns or refunds, contact us at:
Email: luxexpress04@gamil.com
Phone: 0706381906